Articles
On response times, customer treatment and how to test your own business – with benchmarks and numbers you can use.
What is a good response time to customer enquiries? Benchmarks 2026
Response time benchmarks for customer enquiries in 2026, by channel — email, contact forms, chat and social media — with the research behind the numbers.
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What does mystery shopping cost? Prices and alternatives 2026
What mystery shopping costs in 2026 — agency prices per evaluation, programme costs for chains, and cheaper automated alternatives for small businesses, in one comparison table.
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How to test your company's response time
How to test how fast — and how well — your company replies to new customer enquiries, step by step, with a scoring checklist and common pitfalls.
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